CDO Workforce coordinates and focuses employment, training and education development resources across three counties, providing service to employed people, unemployed people and employers alike. Our goal is to improve the long-term growth and development of the work force.
SOCIAL INSURANCE SPECIALIST (CLAIMS SPECIALIST)
Claims Specialists (CS) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. As a CS, you conduct interviews to obtain, clarify and verify information for initial eligibility for various benefits. In addition, you resolve discrepancies, clarify issues, and make final decisions for initial and post-entitlement benefits and payments; adjudicate entitlement or disallowance actions; and use SSA’s computer systems to access and update claims information.
Entry into the CS position is at the GS-5 and GS-7 level with career ladder advancement opportunity within the position to the GS-11 level. Salaries are competitive and include locality adjustments based on the job location. SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country. Salaries & Wages (opm.gov)
CONTACT REPRESENTATIVE (CUSTOMER SERVICE REPRESENTATIVE)
Customer Service Representatives (CSR) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. As a CSR, you would be responsible for providing the public with information about SSA’s programs and services, reviewing and evaluating information to determine eligibility for the benefits SSA administers, and updating records using SSA’s computer systems.
Entry into the CSR position is at the GS-5, GS-6 and GS-7 level with career ladder advancement opportunity within the position to the GS-8 level. Salaries are competitive and include locality adjustments based on the job location. SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country. Salaries & Wages (opm.gov)
GREAT BENEFITS
SALARY INCREASES
GS positions have salary increases based on the number of years of successful performance. The longer you work for SSA, the more your salary will grow! See OPM GS Pay Schedules for more information on GS pay tables and locality pay: Salaries & Wages (opm.gov).
REQUIREMENTS & QUALIFICATIONS
To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education. Visit the link to read the qualifications for these positions: Qualifications_for_Entry_Level_Positions.pdf (ssa.gov).
MAKE A DIFFERENCE IN YOUR COMMUNITY!
Social Security helps people through their life’s journey in many ways. You will make a positive difference in the lives of people, from all walks of life, who need help applying for retirement, disability, and other critical benefits and services.
RESUME HELP & SSA EMPLOYMENT POLICY
Contact Representative - (Customer Service Representative)
Social Insurance Specialist - (Claims Specialist)
About the author
Our goal is to help job seekers not just find a job, but develop and manage a career. That means helping them when they have a job and when they are looking. We also strive to help employers find the workers they need quickly and the resources to improve training, workforce retention and workforce restructuring.
A DRC is a Disability Resource Coordinator, someone who helps individuals with disabilities find employment.
High School Equivalency (HSE/GED) A high school equivalency or GED/HSE is a recognized alternative to a high school diploma.
Work-Based Learning (WBL) provides students and job seekers with real-life work experience that compliments their academic studies. Typically they include job shadowing, mentoring, internships, and apprenticeships.
A Team Helper is anyone who is the lead support person to the job seeker with disabilities along their career journey. It can be a family member, friend, employment counselor, Disability Resource Coordinator (DRC), or case manager.
A stop-gap job is temporary employment until something better or more permanent can be obtained.
Basic needs refers to the goods and services necessary for a minimum standard of living. This includes access to food, safe shelter, clothing, and sanitation. Reliable transportation and education can also be considered a basic need.
A safe space is intended to be free of bias, conflict, criticism, or potentially threatening actions, ideas, or conversations.
Competitive integrated employment (CIE) is work performed by a person with an impairment or health-related disability (health impairment) within an integrated setting. Wages are at least minimum wage or higher and at a rate comparable to non-disabled workers performing the same tasks.
For more information, please visit the U.S. Department of Education.