CDO Workforce coordinates and focuses employment, training and education development resources across three counties, providing service to employed people, unemployed people and employers alike. Our goal is to improve the long-term growth and development of the work force.
WHEN: April 19 from 12:30 to 3:30 p.m.
WHERE: Broome-Tioga Workforce NY
Oakdale Mall, 501 Reynolds Road
Johnson City, NY 13790
Company: IBERDROLA, S.A.
POSITION - Union: NYSEG Customer Representative REMOTE (38770)
LOCATION: THIS IS A REMOTE POSITION. Representatives must be located within one hour of one of the following NYSEG locations:
Auburn: 73 Wright Circle, Auburn, NY, 13021
Binghamton: 18 Link Drive, Binghamton, NY, 13904
Brewster: 35 Milan Road, Brewster, NY, 10509
Geneva: 152 Border City Road, Geneva, NY, 14456
Hornell: 7760 Industrial Park Road, Hornell, NY, 14843
Ithaca: 1387 Dryden Road, Ithaca, NY, 14850-8810
Lancaster: 150 Erie Street, Lancaster, NY, 14086
Liberty: 26 Wierk Avenue, Liberty, NY, 12754
Lockport: 6544 Lincoln Avenue, Lockport, NY, 14094
Oneonta: 65 Country Club Rd, Oneonta, NY, 13820
Plattsburgh: 4125 Route 22, Plattsburgh, NY, 12901-5619
Elmira: 1 Electric Pkwy, Horseheads, NY, 14845
Mechanicville: 6 Werner Road, Clifton Park, NY, 12065-3410
HOURS: 8.5 hour shift between the hours of 7AM - 7PM
HOURLY RATE: $21.39
Applications for this position are accepted on a continuous/rolling basis. We hire new CSR classes on a regular, bi-monthly basis and applications will be reviewed when new classes arise, as needed.
Are you interested in a career as a customer service representative at NYSEG? This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.
Responsibilities
• Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
• Provides account information to customers and explains bill service policies and customer rights.
• Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
• Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
• Ability to work with limited supervision and escalate complex cases as necessary.
• Other customer service duties as required, including operation of a two way radio.
Skills and Requirements
• High School Diploma/GED equivalent.
• Associate Degree, BA/BS in related field of study is preferred.
• Good communication skills, both oral and written, with strong customer service orientation.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.
• Works well within a team.
• MS Office skills.
• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
• This is a Union position with a probationary period.
Nearest Major Market: Binghamton
https://www.careers.iberdrola.com/job/Binghamton-Customer-Representative-NYSEG-NY-13901/892308501/
About the author
Our goal is to help job seekers not just find a job, but develop and manage a career. That means helping them when they have a job and when they are looking. We also strive to help employers find the workers they need quickly and the resources to improve training, workforce retention and workforce restructuring.
A DRC is a Disability Resource Coordinator, someone who helps individuals with disabilities find employment.
High School Equivalency (HSE/GED) A high school equivalency or GED/HSE is a recognized alternative to a high school diploma.
Work-Based Learning (WBL) provides students and job seekers with real-life work experience that compliments their academic studies. Typically they include job shadowing, mentoring, internships, and apprenticeships.
A Team Helper is anyone who is the lead support person to the job seeker with disabilities along their career journey. It can be a family member, friend, employment counselor, Disability Resource Coordinator (DRC), or case manager.
A stop-gap job is temporary employment until something better or more permanent can be obtained.
Basic needs refers to the goods and services necessary for a minimum standard of living. This includes access to food, safe shelter, clothing, and sanitation. Reliable transportation and education can also be considered a basic need.
A safe space is intended to be free of bias, conflict, criticism, or potentially threatening actions, ideas, or conversations.
Competitive integrated employment (CIE) is work performed by a person with an impairment or health-related disability (health impairment) within an integrated setting. Wages are at least minimum wage or higher and at a rate comparable to non-disabled workers performing the same tasks.
For more information, please visit the U.S. Department of Education.